Refund policy

At Ted Marone, we strive to ensure you are completely satisfied with your purchase. If your order does not meet your expectations, we offer a simple and transparent returns process.

Return Policy

Return period: You have 14 days from receipt of your order to return an item.

Condition of items: Returned items must be in their original condition: unworn, unwashed, free of stains, odors, or damage, and with all labels and packaging intact.

Exceptions: For hygiene and practical reasons, underwear, socks, and gift cards cannot be returned.

Return Process

Registration: Submit your return via our [returns portal / email address].

Packaging: Place items in their original packaging or a similarly sturdy package.

Shipping: Send your return to our UK return address (details provided upon registration).

Confirmation: Once we receive and inspect your return, you will receive an email confirmation.

Note: Return shipping costs are your responsibility, unless the item is faulty or incorrectly delivered.

Refunds

Processing time: Once your return is approved, we will refund your payment within 5–7 business days using the original payment method.

Shipping costs: Original shipping fees are non-refundable, except if you received a faulty or incorrect item.

Exchanges

If you wish to exchange an item for a different size or color, please return the item following the standard returns process and place a new order through our webshop.

Contact

If you have any questions about our return or refund policy, contact us at:
📧 support@tedmarone.com
📍 Ted Marone, 180 Strand, London WC2R 1EA, United Kingdom

At Ted Marone, we believe in high-quality products and a worry-free shopping experience. That’s why we do our utmost to make your returns as smooth as possible.